At Orbit Seeds, we are committed to providing premium-quality agricultural products to our customers. If you are not satisfied with your purchase, we offer a straightforward return process to address your concerns. Please review the following policy for details.
1. Eligibility for Returns
- Products must be returned within 7 days of the purchase date.
- Opened seed bags can be returned if the following conditions are met:
- The product is defective or does not meet the specified quality standards.
- A minimum of 80% of the product’s original quantity remains in the bag.
- A valid proof of purchase (receipt or invoice) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Seed bags with less than 80% of their contents.
- Products damaged due to improper storage or handling by the customer.
- Discounted or clearance items marked as final sale.
3. Reasons for Returns
Returns are accepted in the following cases:
- Defective products: Seeds that fail to meet the quality specifications provided by Orbit Seeds.
- Incorrect delivery: The wrong product or quantity was delivered.
- Damage during transit: Products that were damaged during shipping.
4. Return Process
- Contact Customer Support:
- Email: support@orbitseeds.com
- Phone: +92 333 7713311 Provide your order details, the reason for the return, and any supporting evidence (e.g., photos of the product).
- Approval:
- Once your return request is approved, you will receive further instructions.
- Return Shipping:
- If the product is defective, damaged, or incorrectly delivered, Orbit Seeds will cover the return shipping cost.
- For all other cases, the customer is responsible for return shipping charges.
- Inspection and Refund/Exchange:
- Upon receipt of the returned product, it will be inspected to confirm eligibility.
- If approved, you can opt for a replacement product or a refund to the original payment method within 7 business days.
5. Exchange Policy
- Exchanges are available for defective or incorrect products.
- Replacement is subject to the availability of the product.
6. Contact Us
For any questions or further clarification regarding returns, please contact our Customer Support team:
- Email: support@orbitseeds.com
- Phone: +92 333 7713311
At Orbit Seeds, customer satisfaction is our top priority. Thank you for choosing us for your agricultural needs.